Sendatz

Privacy Policy

Last Updated: March 1, 2025

Sendatz (hereinafter referred to as "we," "us," or "our") recognizes the importance of protecting personal information of customers (hereinafter referred to as "Users") on our platform mobile application connecting travelers with tour guides (hereinafter referred to as the "Service"). We have established the following privacy policy (hereinafter referred to as the "Policy") and strive for proper management and operation.

1. Definition of Personal Information

In this Policy, "personal information" refers to information that can identify a specific individual as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information. This includes name, date of birth, address, phone number, email address, and other descriptions and personal identification codes.

2. Methods of Collecting Personal Information

We collect information through the following methods when providing the Service:

  • Information entered during registration or through other in-app inputs
  • Information entered or sent by Users when using the Service (including payment-related information for the sale and purchase of tour guide services)
  • Information automatically collected using technologies such as cookies and web beacons
  • Payment-related information obtained through integration with external services (e.g., Stripe)
  • Information obtained through campaigns, surveys, etc.
  • Information sent through contact forms, etc.

We may also collect information about usage status and access logs.

3. Purpose of Using Personal Information

We use the collected personal information for the following purposes:

1. Provision and Operation of the Service

  • Matching travelers with tour guides and managing reservations
  • Processing payments and collecting platform usage fees
  • Notifications

2. User Support and Response to Inquiries

3. Analysis and Marketing for Service Improvement

4. Compliance with Laws and Regulations

5. Other purposes incidental to our business

4. Disclosure of Personal Information to Third Parties

  1. We will not provide personal information to third parties without User consent, except in the following cases:
    • When required by law
    • When necessary to protect life, body, or property
    • When especially necessary for improving public health or promoting the sound growth of children
    • When necessary for a national agency, local government, or their contractors to perform their duties under laws and regulations
    • Service providers
  2. Notwithstanding the preceding paragraph, the following cases do not constitute provision to third parties:
    • When we entrust the handling of personal information to the extent necessary to achieve the purpose of use (e.g., sharing payment information with Stripe)
    • When personal information is provided in connection with business succession (merger, division, transfer, etc.)
    • When personal information is used jointly with a specific person, and the scope of the joint users, the purpose of use, the name of the person responsible for management, etc., are notified in advance or placed in a state where they can be easily known

5. Security Measures for Personal Information

We implement appropriate technical and organizational measures to prevent the leakage, loss, or damage of personal information and ensure other security management.

6. Retention Period and Disposal of Personal Information

We retain personal information to the extent necessary to achieve the purpose of its collection and promptly dispose of it by appropriate methods when it is no longer needed. However, we may retain information for periods required by law.

7. User Rights

  1. Users may request disclosure, correction, addition, deletion, or suspension of use of their personal information (hereinafter referred to as "Disclosure, etc."). Please note that we may verify your identity when you request Disclosure, etc. Please contact us using the information provided in Section 10. However, we may not disclose all or part of the information in the following cases, and we will notify you accordingly:
    • When there is a risk of harming the rights and interests of the individual or a third party
    • When there is a risk of significantly interfering with the proper execution of our business
    • When it would violate other laws and regulations

  2. In principle, we do not disclose information other than personal information (such as usage history).

8. Use of Access Analysis Tools

  1. We use access analysis tools such as Google Analytics to analyze User usage patterns.
  2. Traffic data obtained through these tools is used for Service improvement and statistical creation.
  3. Users can refuse cookies through browser settings, but some analysis functions may be limited in that case.

9. Changes to Privacy Policy

We may change the content of this Policy as necessary. The revised Privacy Policy will be effective from the time it is posted on the Service or our website. We ask Users to check this Policy regularly.

10. Contact Information

For inquiries regarding this Policy or requests for Disclosure, etc. of personal information, please contact us at:

Contact Information:

Email: [email protected]

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