Specified Commercial Transaction Act Information
【Last Updated: March 1, 2025】
Seller / Service Provider / Operations Manager
Sendatz
Operations Manager: Akihiro Nishie
Business Address
Disclosed without delay upon request
Telephone Number
Disclosed without delay upon request
Email Address
Website URL
https://sendatz.com
Additional Fees
The following additional fees may apply when using our service:
- Actual expenses incurred during guided tours, such as transportation, meals, and entrance fees (paid directly by the traveler to the guide)
- Platform usage fee based on the transaction amount (collected as part of the guide fee)
Please note that internet usage fees and communication charges incurred when using our service are the responsibility of the customer.
Accepted Payment Methods
We currently accept the following payment methods:
- Credit Card Payments
※Payment processing is conducted by Stripe, and payments to tour guides are processed through Stripe Connect.
Refund Policy
Refunds and cancellation fees may apply after a customer contracts with a guide for a tour:
■ In case of tour cancellation by the guide
The guide fee will be refunded in full.
■ In case of tour cancellation by the customer
- When using the on-demand guide feature ("Guide Now"), no refund will be issued except in unavoidable circumstances.
- For other features, cancellations made up to one week in advance will receive a full refund of the guide fee. After that, no refund will be issued except in unavoidable circumstances.
※The determination of unavoidable circumstances will be made by our company, and its decision is final.
Service Commencement
The tour begins when the customer meets with the guide.
Payment Timing
Payment is processed immediately at the following times, depending on the feature used:
- When a customer requests a tour from a guide and the guide accepts
- When a customer posts a tour request, a guide applies for it, and the customer accepts the guide's application
- When, at the end of the tour, the customer and guide confirm and agree on the guide's actual expenses, and the tour is completed
Pricing
The total price you will pay is the guide's hourly rate multiplied by the tour duration requested by the customer, plus the service fee and tax. This amount is displayed before the contract is made.
Actual expenses incurred during guided tours, such as transportation, meals, and entrance fees, shall be paid directly by the customer to the guide.
Guide Quality Responsibility
As stated in our Terms of Service, we do not take any responsibility for the quality of guides.
System Requirements
Our service is available on the following platforms:
- Devices: Smartphones, tablets, and other mobile devices
- OS: iOS 17.0 or later, Android 12.0 or later